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🙋 Help & Support (FAQ)
🔑 Getting Started
How do I create an account?
Sign up with a username and password. You will also be given a unique 12-secret-phrase for recovery.
What is the 12-secret-phrase?
It's your backup key. If you forget your password or lose access, you can use the 12-secret-phrase to recover your account.
What if I lose my 12-secret-phrase?
If you forget your password and lose your 12-secret-phrase, your account cannot be recovered. Keep it safe.
Can I be both a Fan and a Creator?
Yes ✅. You can switch roles anytime in your account settings.
✨ How to Become a Creator
Step 1: Apply
🪪 Fill out the Creator Application Form with your details: • Full name, date of birth, email, and location • A photo of you holding a handwritten note • A clear photo of your valid ID Once submitted, your application will be reviewed by our team.
Step 2: Get Approved
✅ Our team checks every application to make sure all creators are real and verified. Once approved, you'll receive a success notification and your "Become a Creator" button will automatically change to "Create Portfolio."
Step 3: Create Your Portfolio
🎨 Your portfolio is what fans will see on your public profile. After creating it, your button changes to "My Portfolio." If you delete it, it switches back to "Create Portfolio."
Step 4: Start Earning
💡 Once your portfolio is live, you can start receiving Fan Meets, Fan Dates, and Fan Calls — and earn Gold that you can withdraw in USDT (BEP20).
Important Note
🔒 Verification is done to keep the platform safe, fair, and authentic for both creators and fans. Incomplete or unclear applications may be rejected, so double-check your details before submitting.
🤝 Fan Meet & Fan Date
What are Fan Meet and Fan Date for?
🤝 Fan Meet – A short, casual meeting where you can greet your favorite creator, chat, and even take a selfie. It's about making a quick personal connection - limited to 30 minutes maximum for safety and fairness. 🍽 Fan Date – A slightly more relaxed session where you spend time together in a safe public place — like grabbing coffee, eating, or walking — but still limited to 30 minutes maximum for safety and fairness.
🚌 Transport Fare
Why do I have to pay for transport fare?
💡 Creators give their time to meet fans. To keep it fair and safe, fans cover their travel costs so creators don't lose money when showing up.
How is the transport fare decided?
🚌 It's calculated based on distance, transportation rates, and local conditions. The exact fare is displayed before you confirm the request.
Do I still pay if the creator cancels?
❌ No. If the creator cancels, you'll get your transport fare refunded.
Do I get a refund if I cancel?
✅ Yes, if you cancel before the creator accepts your request → full refund. ⚠ No, you can't cancel after the creator accepts your request → transport fare is non-refundable.
Is this safe?
🛡 Yes. All Fan Meet and Fan Date sessions are limited to 30 minutes maximum, must take place in a public location, and transport fare ensures the creator can arrive and return safely.
💳 Payments & Earnings
How do Fan Meet / Fan Date payments work?
Fans pay transport fare upfront. The money is held in a pending account until the fan taps "Mark as Complete." Once confirmed, the payment is instantly released to the Creator.
How does Fan Call payment work?
Fans are charged per minute, and the money is transferred live to the Creator's account during the call.
Do Creators keep 100% of their money?
Yes 💯. Creators always keep 100% of their earnings.
🚫 Safety & Rules
Can I post explicit content?
No ❌. One offense = permanent ban. No warnings, no second chances.
What if a fan/creator breaks the rules?
Use the Report button. Our team will review immediately and take action.
What happens if a fan doesn't mark a meet/date as complete?
Contact support within 24 hours with evidence (Screenshots, photo, video or chat logs) and our support team will review the case. If valid, the payment will still be released to the Creator.
🛠 Account & Access
How do I log in?
Use your username and password.
How do I recover my account?
Enter your 12-secret-phrase. It will reset your access and let you set a new password.
Can I change my 12-secret-phrase?
No. It is fixed. Protect it carefully.
❓ FAQ – Fan Meet / Fan Date Expiration
What happens if the meet or date doesn't happen within 7 days?
🕒 If 7 days pass and the fan didn't marks it as complete, the system automatically refunds the fan's transport fare (unless a creator complaint was filed).
What if the creator didn't show up?
🚫 The fan will automatically receive a refund after 7 days if the meet/date was not completed and no creator complaint was made.
What if the fan didn't show up?
❌ If the creator reports that the fan didn't show, the platform will investigate before the payment will be released to the creator.
Why 7 days?
📅 Seven days gives both sides enough time to reschedule once while keeping requests active and organized.
❓ FAQ – Fan Call Expiration
What happens if my Fan Call request isn't answered or started?
🕒 If your Fan Call doesn't start within 48 hours after acceptance, it expires automatically. No money is deducted, and you can always send a new request later.
Will I lose any gold or balance if it expires?
💰 No. Fan Call payments are only deducted during the live call, not before.
Why is there a 48-hour limit?
⏳ This helps fans and creators stay active and ensures requests don't pile up or get forgotten.
❓ FAQ: Attendance & No-Show Policy
What if a fan doesn't show up for a Fan Meet or Fan Date?
🚫 If a fan fails to show up at the agreed time and location, the transport fare is automatically sent to the creator to cover her time and travel. No refund will be issued to the fan once the creator has already arrived or waited at the meeting spot.
What if a creator doesn't show up for a Fan Meet or Fan Date?
⚠ If a creator fails to appear or cancels last-minute, the fan will receive a full refund of the transport fare. Repeated no-shows by creators may result in account suspension or removal from the Fan Meet/Fan Date program.
How do both sides stay protected?
🛡 The platform tracks confirmations, time logs, and attendance reports to ensure fairness. We recommend both sides take a quick photo or check-in proof at the public venue for verification if needed.
💬 Contact Support
For disputes, bugs, or urgent help:
📩 Open a Support Ticket inside the app. 🕒 Response Time: within 24 hours.
💰 FAQ – Gold & Payments
What is Gold?
⭐ Gold is the in-app currency used for all paid features such as Fan Call, Fan Meet, and Fan Experience. 1 Gold = $0.04 USD.
How do I buy Gold?
🪙 You can buy Gold using USDT (BEP20 - Binance Smart Chain). Your Gold balance will appear instantly after payment is confirmed.
Is Gold refundable?
🚫 No. All Gold purchases are non-refundable, as they are converted digital credits used within the platform.
Can I transfer Gold to another user?
🔒 No. For security reasons, Gold is non-transferable and linked only to your account.
What happens if I don't use my Gold?
💎 Your Gold never expires. You can use it anytime for calls, meets, or dates.
Why is there a small gas fee during payment?
⚙ Gas fees are blockchain network fees, not platform charges. We only collect the exact amount your wallet sends.
What if my payment fails but funds are deducted?
📨 Contact Support immediately with your transaction hash (TXID). We'll verify and credit your account manually.
How do creators earn from Gold?
👑 When fans spend Gold on Fan Calls, Meets, or Dates, the full value goes directly to the creator's earnings dashboard. Creators can withdraw anytime in USDT (BEP20) to their connected wallet.
💬 FAQ – Withdrawal Fees
Why is there a $1 deduction on my withdrawal?
🪙 This is a fixed network transaction fee that covers blockchain gas costs and keeps payouts fast. Since gas fees change depending on Binance Smart Chain activity, we apply a standard $1 processing fee for stability.
Does the platform profit from this fee?
⚙ No. The fee only covers blockchain and processing expenses — not a platform charge.
⚠ Reminder
Username + Password = Daily Access.
12-Secret-Phrase = Your only backup key.
Send us a Message
Your message will be sent to our support team and you'll be redirected to the support chat page to continue the conversation.